*All Tours include entrance tickets*

FAQ

General - booking, payments & practical information.

How do I book and confirm my reservation?

All private tours and transfers are booked in advance. Your reservation is only confirmed once availability has been verified and any required payment has been received.

How and when do I pay?

Payment terms are confirmed at the time of booking and can be made by bank transfer, PayPal, or secure online payment. All prices are per tour (up to 3 passengers).

Any additional services requested after confirmation – such as extra admission tickets or itinerary changes – may incur additional charges. All prices are quoted in Euros (€) and include applicable taxes unless otherwise stated.

Where do you pick up guests?

Pickup is primarily from hotels and accommodations, but also from Lisbon airport, the cruise terminal, train stations, or another agreed location, depending on your tour or transfer.

Can I change or cancel my booking?

Yes – please contact me as soon as possible and I'll make every effort to accommodate changes, subject to availability. Please note that cancellations made within 48 hours of the scheduled and no-shows are not eligible for a refund.

In the unlikely event that She Tours You has to modify, postpone or cancel due to severe weather, road closures, strikes, unexpected monument closures, government restrictions, vehicle breakdown, illness or other circumstances beyond my control, you'll be informed as soon as possible. Whenever feasible, an alternative date, revised itinerary or suitable solution will be offered; if that isn't possible, any applicable refund will be processed accordingly

What currency are prices in?

All prices are quoted in euros (€) and include applicable taxes unless otherwise stated. Prices may be adjusted from time to time in response to changes in operating costs, economic conditions or other relevant factors, but any change applies only to future bookings and never to a service that has already been confirmed.

Are your tours and transfers private?

Yes. All experiences are private – only you and your travel companions, up to 3 passengers, will join the tour or transfer.

Can I bring luggage?

Yes. Please let me know in advance how many suitcases and bags you'll have so the appropriate vehicle is used. The vehicle comfortably accommodates luggage for up to 3 passengers. For oversized luggage, sports equipment, musical instruments, a stroller or anything similar, please tell me when booking so I can confirm the most suitable arrangement.

What are the on-board rules?

For everyone's comfort, the vehicle is a non-smoking and non-vaping environment. Complimentary bottled water is provided on board. To keep the vehicle clean and comfortable, food and alcoholic beverages aren't permitted during the journey. Due to the nature of the service and applicable Portuguese regulations, pets can't be carried- the only exception is certified guide dogs accompanying guests with visual impairments.

Will you take photos during the experience?

I occasionally capture photographs and short video clips to share the spirit of She Tours You on the website and social media. If you'd prefer not to appear, simply let me know before we begin and I'll fully respect your privacy.

How can I contact you?

You can find my contact info in the website header, or reach me instantly via the always-visible WhatsApp button. I'm available should you need assistance before your tour or transfer.

Tours (Applies to all)

How long do tours last?

Full-day tours last between 7 and 9 hours, depending on the stops included, so they must begin before 8:30 AM. Half-day tours take 4-5 hours. Tailor-made tours are specially designed for your pace and convenience.

What should I wear?

Comfortable walking shoes, weather-appropriate clothing, and sunscreen during the warmer months.

What happens if the weather turns or a monument is closed?

Tours operate as scheduled whenever possible. However, severe weather, unexpected road closures, strikes, monument closures or other circumstances beyond my control may occasionally require itinerary adjustments or, in rare cases, postponement or cancellation. Should this happen, I'll contact you as soon as possible to discuss the best alternative, including rescheduling or, where applicable, a full refund.

Signature Tours

What are the Signature Tours?

Carefully designed full or half-day routes to Portugal's most iconic destinations- blending history, landscapes and authentic local life.

Can I adjust a Signature Tour itinerary?

Signature Tours follow thoughtfully designed itineraries, with minor adjustments often possible to better suit your interests whenever feasible.

Are entrance tickets included?

Yes. All Signature Tours include entrance tickets to the monuments and attractions specified in the itinerary, provided the booking is confirmed at least 12 hours in advance and tickets are available. Meals, drinks, personal expenses and any admissions not in the agreed itinerary are not included unless otherwise specified.

Tailor-Made Tours

What is a Tailor-Made Tour?

A private tour created entirely around your interests and planned with you in advance- history, wine, food, coastal scenery, charming villages or off-the-beaten-path locations. The itinerary stays flexible throughout; any changes during the day are subject to timing, driving distances and overall feasibility.

Can you also arrange entrance tickets for a Tailor-Made Tour?

Yes. I'm happy to arrange and purchase tickets for monuments, museums and other attractions, provided the booking is confirmed at least 48 hours in advance and tickets are available. Meals, drinks, personal expenses and any admissions not in the agreed itinerary are not included unless otherwise specified.

Do you offer multi-day tours?

Yes. She Tours You also offers fully private, customised multi-day journeys across Portugal, including overnight stays, so you can explore different regions at a relaxed pace. Accommodation can be included on request.

Can you help with hotel recommendations?

Absolutely. I'd be delighted to recommend carefully selected hotels, boutique accommodations and unique places to stay that complement your journey.

Private Transfers

What's included in a private transfer?

Every transfer includes door-to-door pick-up and drop-off in a modern, comfortable hybrid SUV with a certified Driver-Guide, complimentary bottled water, Wi-Fi and thoughtful onboard amenities- always with safety, discretion and comfort as priorities. Advance booking is required to ensure availability. 

Can I change my transfer time?

Private Transfers are scheduled in advance based on your preferred pick-up time and destination. Should your plans change, I'll do my best to accommodate reasonable adjustments, subject to availability.

How long will you wait if I'm delayed?

For airport pick-ups, flight arrival times are monitored whenever possible and when flight information is provided.

Reasonable airline delays, up to two hours maximum, provided they don't affect the agreed service or overlap with other bookings. If that happens, I'll contact you promptly to arrange the best alternative, subject to availability and potentially additional charges.

For all other pick-ups, a complimentary waiting time of up to 30 minutes from the agreed collection time is included. If a longer wait is needed, additional waiting time may be possible, subject to availability and an additional charge. If you expect to be delayed, please let me know as soon as possible.